SPEAKERS
NURSE (75%), INTERLOCUTER (25%)
NV NURSE VEENA VENU 0:00 Okay, good afternoon Sonia.IA INTERLOCUTER ANUSHA KYATHAM 0:04 No nurseNV NURSE VEENA VENU 0:06 Okay, my name is Dina. I am the nurse manager of surgical ward. how you're feeling today?IA INTERLOCUTER ANUSHA KYATHAM 0:15 I am angry on this hospital staff nurses are not responding to me yesterday I was in need of assistance the buzzer but no one came to assist meNV NURSE VEENA VENU 0:31 oh sorry Sonia, so sorry to hear this because you know last night I had the last night is so busy and there is a lot of patient after in the surgical ward because of the emergency cases. So they push to this ward please understand our situation that's why the nurses couldn't attend you. I am apologising to you for this happened toIA INTERLOCUTER ANUSHA KYATHAM 0:59 nurse I would be better at my home with my mother and my husband they would take care of me more than you I am very much upset nurse I was suffering from a big appendix tummy pain and I need assistance in using toilet I did not receive any helpNV NURSE VEENA VENU 1:20 Okay, I understand your situation maybe maybe i were you also I'm feeling the same but this is a worse situation situation for you I understood I would inquire about this for the staff and their whoever is responsible I will take action no need to worry this will not happen to you again I will I'm sure for that okay.IA INTERLOCUTER ANUSHA KYATHAM 1:48 I agree that there may be emergency work but even after 20 minutes also there was no one to help meNV NURSE VEENA VENU 1:58 okay understood what we have a no enough staff now because of the flu epidemic. We have staff efficiencies vary all are in sick leave. So some other leaves so that's why I have the flu epidemic please understand our situation also. I assure you that this will not happen you againIA INTERLOCUTER ANUSHA KYATHAM 2:27 know I am really very much upset with the hospital staff I cannot stay here anymoreNV NURSE VEENA VENU 2:37 I understood Sonia. So if you really need for the discharge I will discuss for to the urgent okay nice okay. IA INTERLOCUTER ANUSHA KYATHAM 2:49 Okay. NV NURSE VEENA VENU 2:49 Can we have any other concern?IA INTERLOCUTER ANUSHA KYATHAM 2:51 Now as I still require regular pain relief, I need assistance me to walkNV NURSE VEENA VENU 3:02 arrange for that for your working and toileting everything there is staff assigned for you today. So this I want to suggest to you that this is a major surgery you undergone with a C section with appendectomy. So this is only happened last night. Last night. I think you you need to stay in the hospital for two to three days for your recovery in your home. I think you may get attention but the medication all are in intravenously so we need a cannula we need a nurse. So for your recovery, please stay in the hospital. Okay.IA INTERLOCUTER ANUSHA KYATHAM 3:49 Okay, nurse.NV NURSE VEENA VENU 3:51 Okay. I think you may understand everything.IA INTERLOCUTER ANUSHA KYATHAM 3:57 Just nurse again, NV NURSE VEENA VENU 4:01 hello. IA INTERLOCUTER ANUSHA KYATHAM 4:01 Okay, nurse. Thank you, nurse.NV NURSE VEENA VENU 4:04 Okay. Do you have any other concerns?IA INTERLOCUTER ANUSHA KYATHAM 4:07 No, nurse. NV NURSE VEENA VENU 4:09 Okay, I think I'm very clear to you. Today we discussed about your, your equivalents of nurses. I will definitely take care of that. I apologise you for this again. And this will not happen for you again. Okay. Thank you so much.IA INTERLOCUTER ANUSHA KYATHAM 4:32 Thank goodness. Thank you.
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