SPEAKERS
JOSMIN (78%), INTERLOCUTER (22%)
JJ JOSMIN JOSE 0:00 Good afternoon. Good afternoon. IA INTERLOCUTER ANUSHA KYATHAM 0:02 Good afternoon notJJ JOSMIN JOSE 0:06 just managers, the nurse manager in the subject Am I talking to Miss Sonia?IA INTERLOCUTER ANUSHA KYATHAM 0:17 Nah I'm angry on this hospital staff nurses are not responding to me yesterday I was in need of assistance. I rang the buzzer but no one came to assist meJJ JOSMIN JOSE 0:32 okay, I'm so sorry to hear that one I can understand your concern Miss Sonia. You know actually yesterday there was a flu epidemic that's why we are understaffed and unfortunately there was a three emergency I mean there was for emergency operation was undergone so the staff leftover the surgical ward was busy with that one and I was agitated what was managed with some staff who were pulled out from other departments and they were not much oriented with the our word protocols. That is the reason you get this difficultyIA INTERLOCUTER ANUSHA KYATHAM 1:13 not I would be better at my home with my mother and my husband they would take care of me more than you I am very much upset nurse I was suffering from appendix tummy pain and I need assistance in using dilate I did not receive any helpJJ JOSMIN JOSE 1:32 Yeah, I can understand my Sonia your concern if I will read your place also I will react the same but try to understand our situation it happened because of the yesterday's what I said that is the reason behind of your didn't attend to you. But since you were undergoing the appendix, Appendix me surgery you know it's very important to stay in hospital another three to four days. It's not it is not easy if you're going to discharge and get the care from the home. I hope you understood me our situation.IA INTERLOCUTER ANUSHA KYATHAM 2:07 Nurse I agreed that there may be emergency work but even after 20 minutes also there was no one to help me.JJ JOSMIN JOSE 2:19 Yeah, I can understand you're kind of saying Miss Sonia. That's what I was telling because our original staff and subject care board was busy with the other things and it was managed with the pullout staff that's why they were not much oriented with this our optical board protocol that's why maybe they didn't able to come to your headIA INTERLOCUTER ANUSHA KYATHAM 2:45 nurse I am really very much upset with the hospital staff. I cannot stay here anymore.JJ JOSMIN JOSE 2:54 AMS Sonia I understood you can say on behalf of our staff I am apologising to you and I am promising that staff regarding this concern so that they will not be do it. Repeat it again with you.IA INTERLOCUTER ANUSHA KYATHAM 3:14 Okay, nice.JJ JOSMIN JOSE 3:17 Okay, thank you for understanding Miss Sonia, could you please tell about your present situation you are still failing painIA INTERLOCUTER ANUSHA KYATHAM 3:25 notes, I still require regular pain relief and I need assistance it to work.JJ JOSMIN JOSE 3:33 Of course, Miss Sonia, I can understand your concern because you are in the first few days of after the surgery. It's it's it is a usual thing that you will have the pain but don't worry, you are already under painkiller and if it is not effective, I can contact your doctor and he can increase the dose or he can change to some more effective painkiller. Okay, and the regarding your mobility of course you need to have some assistance first, almost one week, so don't worry I will give some supported devices and also I will make sure my staff will be reasonable for your each Hello. Okay.IA INTERLOCUTER ANUSHA KYATHAM 4:16 Okay nice. Thank you nurse.JJ JOSMIN JOSE 4:19 Okay. So, usually the recovering in hospital recovery time will be four to five days after that the doctor the surgeon will concern to you and he will check your progress and accordingly he will take the decision for the discharge.IA INTERLOCUTER ANUSHA KYATHAM 4:34 Okay, nice.JJ JOSMIN JOSE 4:37 Family, Sonia, but from this Do you have any other concerns? IA INTERLOCUTER ANUSHA KYATHAM 4:41 , no. JJ JOSMIN JOSE 4:44 Okay, thank you for listening with Sonia. Once again. I am apologising What happened to you? And I'm promising that it won't be repeated again to you. Okay.IA INTERLOCUTER ANUSHA KYATHAM 4:53 Okay, that'sJJ JOSMIN JOSE 4:56 it. If you have any concern As you can press this buzzer our nurses will be here to help youIA INTERLOCUTER ANUSHA KYATHAM 5:04 okay nice thank youJJ JOSMIN JOSE 5:07 I wish you a speedy recovery Have a nice dayIA INTERLOCUTER ANUSHA KYATHAM 5:11 thank you.
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