SPEAKERS
NURSE (77%), INTERLOCUTER (23%)
NJ NURSE JALAJA VINOD 0:00 acronym Sonia.IA INTERLOCUTER ANUSHA KYATHAM 0:01 Good afternoon nurse.NJ NURSE JALAJA VINOD 0:04 My name is jelajah I am the nurse manager of this squad. I am here as a part of my daily round. How are you feeling now?IA INTERLOCUTER ANUSHA KYATHAM 0:13 I am angry on this hospital staff nurse. Nurses are not responding to me yesterday I was in need of assistance. I didn't bother but no one came to assist me.NJ NURSE JALAJA VINOD 0:30 Sonia I am really sorry to hear that first of all I am apologising for the inconvenience that that caused last night. I know that it is not an justification for the trouble that happened yesterday. However, I would like to inform you the situation what happened a Saturday night?Can i IA INTERLOCUTER ANUSHA KYATHAM 0:53 Yes, I wouldn't be better at my home with my mother and me more than you am very much upsetness I was suffering from me I did not lose any help.NJ NURSE JALAJA VINOD 1:15 I know Sonia, I know it was a difficult situation for you. And if I were in your position, I would also react the same way. However I would like to inform you what is the reason the difficulties yesterday happened? No because Emerson's our subject only to access today DC because we had to we had for emergencies surgical cases and due to the flu epidemic, we are understaffed. So we are we run the Overwatch with the less experienced staff that is the reason why you are not getting adequate care last night I made clear to youIA INTERLOCUTER ANUSHA KYATHAM 2:00 I agree that there may be emergency but even after to help meNJ NURSE JALAJA VINOD 2:11 I know Sonia I can understand that and once again I assure you that it will not happen again and I will do the necessary things for that and I will make me notify this incident and I will do the necessary things for you. And I promise you that it won't happen every day. Do you have any other concerns Sonia?IA INTERLOCUTER ANUSHA KYATHAM 2:34 I am re I am really very much upset with the hospital staff I cannot stay here anymoreNJ NURSE JALAJA VINOD 2:43 okay Sonia, according to your situation you You recently had an interview so it is so today is your first post operator day so it's very important for you to stay in this hospital and I assure you that you will not have any difficulties not happening again from our nursing staff side and we will give you adequate care and support okay Sonia.IA INTERLOCUTER ANUSHA KYATHAM 3:15 I still require regular pain relief and I need consistency to work.NJ NURSE JALAJA VINOD 3:23 Of course onea we will provide you the educator pain medications because things you because the surgery yesterday you will mean this pain is normal for you. And we will give you dedicated pain medications according to the doctor's orders and we will assist you in your daily activities okay. So, almost you will not take much more time to get a full recovery. Usually following the surgery within one week of time most of the patients they will get a full recovery. So I assure you that please stay in the hospital for at least for two to three days of time to receive that you get antibiotics and you won't care. So am I clear toyou? IA INTERLOCUTER ANUSHA KYATHAM 4:10 Yes nurse.NJ NURSE JALAJA VINOD 4:13 Do you have any other concerns Sonia?IA INTERLOCUTER ANUSHA KYATHAM 4:15 No nurse.NJ NURSE JALAJA VINOD 4:18 Okay, so your doctors on drown Hakkasan is to your role, he will come and visit you in within a period of time and they will assess your condition. You will get better opinion from your surgeon.IA INTERLOCUTER ANUSHA KYATHAM 4:36 Okay, nice.NJ NURSE JALAJA VINOD 4:37 Okay, Sonia. IA INTERLOCUTER ANUSHA KYATHAM 4:37 Okay. Nice. Thank you.NJ NURSE JALAJA VINOD 4:41 Okay, Sonia, thank you for your understanding and patience. I wish you a speedy recovery.IA INTERLOCUTER ANUSHA KYATHAM 4:48 Thank you. NJ NURSE JALAJA VINOD 4:50 Thank you.
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