SPEAKERS
NURSE SANGEETHA LEEMA (79%), INTERLOCUTER (20%), NURSE SANGEETA LEEMA (<1%)
NS NURSE SANGEETA LEEMA 0:00 Good morning.IA INTERLOCUTER ANUSHA KYATHAM 0:01 Good morning.NS NURSE SANGEETHA LEEMA 0:03 My name is Sangeeta. I'm the nurse manager of this surgical bar. My morning rounds. So Leah, how are you feeling?IA INTERLOCUTER ANUSHA KYATHAM 0:13 Nurse I am angry on this hospital staff nurses are not responding to me.NS NURSE SANGEETHA LEEMA 0:20 Yesterday you had an emergency appendectomy? Is that right?IA INTERLOCUTER ANUSHA KYATHAM 0:24 Yes, ma'am.NS NURSE SANGEETHA LEEMA 0:27 You said I know that you seem to be a bit upset. Maybe because of yesterday's night situation. You're not happy. Is that correct?IA INTERLOCUTER ANUSHA KYATHAM 0:35 Yes, nurse.NS NURSE SANGEETHA LEEMA 0:37 I'm sorry for the inconvenience which has caused to you Sonia, the reason is yesterday, we had for emergency operation last night. And due to the flu epidemic, the night staffs were sick and they were understaffed, so we have to borrow the staff from the other bar. And they were not experience in this surgical area. And because since it was busy for study for them, so maybe that's a reason it has caused inconvenience for you. I'm sorry for that.IA INTERLOCUTER ANUSHA KYATHAM 1:09 I'm very much upset nurse. I was suffering from appendix me pain and I need assistance in using toilet. I did not receive any help.NS NURSE SANGEETHA LEEMA 1:20 I can understand your concern, Sonia. But I as I said, I apologise from their side and I'm sure that it will not happen that again. Yes, set Okay.IA INTERLOCUTER ANUSHA KYATHAM 1:32 keenness agreed that there may be emergency work, but even after 20 minutes, also, there was no one to help me.NS NURSE SANGEETHA LEEMA 1:43 I completely agree with you, Sonia. If I was there in your place, maybe I would have reacted the same way. What you are feeling. But don't worry, as I'm here, I will make sure that this incident again will not repeat again. Tell me about your health. How are you feeling now?IA INTERLOCUTER ANUSHA KYATHAM 2:03 I'm really very much upset.NS NURSE SANGEETHA LEEMA 2:07 Yes, Sonia, I can understand. Because you know, it is the first step for you and you are already in pain and the situation also has caused inconvenience to you. So I agree with your part. But as I promised you that make sure that as I talk to my junior staff, and I'll make sure that it will not happen the second they set okay.IA INTERLOCUTER ANUSHA KYATHAM 2:29 Okay, now,I still require regular pain. I really find any assistance to me walk.NS NURSE SANGEETHA LEEMA 2:37 Yes, Sonia, I will arrange for that. And since you're having pain, you're already getting IV medication for the pain. It's the first day for you. Having this pain is quite useful because you are just a post operative just the first day and having pain is quite normal, but you are getting the pain medication regularly. And maybe it is not helping you I can talk to your surgeon and I will ask him to add some other medications for you to really be a pain. He said okay with you,IA INTERLOCUTER ANUSHA KYATHAM 3:07 Tina's Thank you.NS NURSE SANGEETHA LEEMA 3:09 Do you have any other concern at this moment? SoniaIA INTERLOCUTER ANUSHA KYATHAM 3:12 nowness.NS NURSE SANGEETHA LEEMA 3:14 Hello, Sonia. I was able to clarify all your doubts. And as I said, I'll make sure that I'll talk to my staffs and the incident which happened yesterday will not be repeated again. You can realise I wish you a speedy recovery. If you have any concern, just press the buzzer. I will happy to assist you.IA INTERLOCUTER ANUSHA KYATHAM 3:34 Enough. Thank you so much.
Comments